In this article, written by Sameer Bhatia, founder & CEO of ProProfs, he defines the importance of Knowledge Management in order to help companies make customer support more effective. Here's...
Nowadays we decided to make it official: the end user selected for the trials of the PrEmISES project will be the R&D Intensive SME Netberry.
Positioned in the Spanish Region of Castilla La Mancha (Albacete), Netberry appeared since the beginning the best candidate for testing the solution under development: high degree of innovation, lot of documents and company knowledge… the best scenario to test the PrEmISES solution.
Netberry will be accompanying the project consortium during the entire testing period of the solution and will be, hopefully, the first implementation success to be used by the project consortium during the beginning of the commercialization phase.
The objective of PrEmISES is to help SMEs to better exploit their information spaces. As a result a software framework will be developed, which will couple with legacy data systems commonly used by SMEs and will add semantically-enabled information integration and will provide employees with work process-embedded, context-sensitive information services.
Led by Anova IT Consulting (Spain), the project will last 24 months with a total cost of 1,3M€. The partners involved are: Pixelware (Spain), OSF Global Services (Rumania) and the Polytechnic University of Bucharest (Rumania).
PrEmISES has been selected among hundreds of innovation projects by Eureka Eurostars and counts with the support of the National Funding Agencies CDTI (Spain) and ANCS (Romania).